Refund policy

Returns & Refunds

We want you to be happy with your Grace Lane Beauty purchase. If there’s a problem with your order, we’ll work with you to make it right in line with Australian Consumer Law.

Change of mind
Due to the hygienic nature of cosmetic and personal care products, we do not accept returns or provide refunds for change of mind.
Please choose carefully and read product descriptions and ingredient lists before ordering.

Faulty, damaged or incorrect items
If your item arrives damaged, faulty or not as described, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.
You must contact us within 14 days of receiving your order so we can assess the issue and offer an appropriate remedy.

How to request a return
To lodge a return request, email us at gracelanebeauty@gmail.com within 14 days of delivery with:

• Your full name

• Order number

• A description of the issue

• Clear photos of the product and packaging

We’ll review your request and let you know the outcome and next steps. If your item is confirmed to have a problem, we will repair, replace or refund it, and we will cover reasonable return shipping costs where applicable.

ABN: 18 645 253 045